Tesla has improved transparency and communication with customers when their vehicles are served with a very simple addition to its application.
Adding has only an impact on iOS users because it uses the functionality of Apple’s live activities, which is used for other Tesla features, especially when overeating to alert owners of their state of charge, their load rate, the cost of session and the remaining time.
Now Tesla uses the live activity functionality of iOS to alert customers of the repair status by the service, which definitively improves the overall interaction between the owner and the company.
Live activities will now offer owners a rapid view of service status on their vehicle, including the expected arrival time of the repair technician, the actual arrival time and the estimated completion period.
Credit: @Robkten | X
It also uses Apple’s dynamic island for an even more rationalized look at the state of repair.
The change was first noticed by Not a Tesla application. Some owners have said that the change has been available for about two months, but we haven’t noticed it so far.
Tesla has worked to improve its service division, especially in recent months, because Raj Jegannathan, Vice-President of IT / AI-Infra, Apps, Infosec and Vehicle Service Operations, revealed that the company was trying to facilitate things for the owners.
It is not a secret that contacting the Tesla service is easier to say than to do. In fact, CEO Elon Musk even had to intensify X to solve certain problems.
Elon Musk intensifies for the Tesla service in an important way
But Tesla did a good job to deal with gaps, especially with regard to communication between the service center and the owners.
He launched a pilot program in certain service locations that shared the local and regional contact details of the leaders so that customers could contact if they had a problem with diagnostic, warranty or estimate problems.
Tesla has also enabled an extended integrated messaging option, which offers owners 24 hours to contact the service concerning the complaints they may have. Previously, the email option was only available for two hours.
The small change brought to the use of live updates gives owners of Tesla the possibility of taking a look at their service status without being too communicative and harassing employees. It’s a little change, but it’s a good one.
Unfortunately, it is not yet available for Android users.
