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Shopify in numbers
Shopify is the largest independent e-commerce platform by market capitalization and one of the largest technology companies in Canada.
At just over $200 billion, it’s six times bigger than eBay, and on Black Friday itself it helped its five million partners generate $6.2 billion in GMV (gross merchandise value), an increase of 25% year-over-year. In 2024 alone, it processed nearly $300 billion in transactions.
With such performance, it’s no surprise that its stock price is up nearly 45% since the start of the year.
Major clients – according to its Wikipedia page – include Tesla, PepsiCo, Lindt, Red Bull and luxury giant LVMH.
Our website builder exec weighs in on the Shopify snafu
Owain Williams, whose team examined Shopify earlier this year, shared another perspective following the outage.
Shopify is classified as our best website builder for online stores. During testing of our Shopify ReviewsWe found it easy to use and packed with features and tools dedicated to building, launching, and growing your website.
However, with plans starting at $29/month, it’s not the cheapest, with Squarespace and Hostinger both offering solid ecommerce platforms at a lower price. While such issues are rare with Shopify, those who want full control may want to consider solutions designed specifically for users. ecommerce hosting.
Shopify may be a simple and convenient way to run an online store, but when Shopify goes down at critical times of the year, it highlights how important it is to have the best web hosting infrastructure.
Using the best ecommerce hosting Providers for hosting your own online store don’t have to be complicated either.
Scala Hosting will manage all technical aspects of your site and hosts like Host, SiteGroundAnd blue host have all the tools and support you need to create a WooCommerce Store with WordPress.Hosting your own ecommerce store gives you complete control over your site.
If the worst case scenario happens during peak hours, you can easily restore your site from a backup and change the server your site is hosted on. This way, your business no longer relies on a single platform.
Shopify reports are pouring in from all over the world
UNITED KINGDOM
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Shopify stores are still operational
It’s important to note that customers can still purchase on Shopify. It’s just that store owners can’t access their store’s dashboard and backend at the moment. As James CapellAccording to , who heads our Web Hosting division, “it’s reassuring for merchants to know that their customers can still buy.”
Owain Williamsadds our website builder manager, “this proves that buyers are not impacted.” James also made a test purchase a few minutes ago. “I also received confirmation via email that my order was canceled. So the stores appear to be working, payments, purchases and cancellations are working (at least for the store I checked).”
It’s an unfortunate time
It’s Cyber Monday and the Shopify admin is down. @ShopifySupport @harleyf pic.twitter.com/wrvQ7CthU2December 1, 2025
Shopify really couldn’t have picked a worse day, other than Black Friday, to experience an outage.
A number of frustrated shop owners (above) have turned to X to express their feelings – as one commented, “as a small business owner this is really bad”.
Hopefully this won’t last too long – Shopify’s status page lists it as “degraded performance” in areas like “API & Mobile” and “Point of Sale”, rather than a partial or major outage. But at the time of writing, reports on Downdetector are still on the rise…
What did Shopify say?
Shopify confirmed on its status page indicating there is a connection problem, with the crash report stating “some merchants are experiencing error messages within their administrators.”
His last message about half an hour ago at 10:26 a.m. ET / 3:26 p.m. GMT stated that “to avoid complications, please remain signed in on all currently connected devices.”
This advice may have come too late for many users, but if you use Shopify, it’s worth staying logged in so you’re not further impacted by issues. Currently, reports on Downdetector unfortunately continue to rise, with reports in the United States nearing the 4,000 mark.
A global outage
Shopify is a global e-commerce platform and today’s issues are affecting stores around the world. In the US, there were almost 3,700 reports from frustrated users, while in the UK the number of reports stabilized around 1,300.
The main knock-on effect is that Shopify users can’t log into their accounts and process orders, which is particularly bad timing since it’s Cyber Monday and we’re approaching the holiday season.
Shopify has not yet revealed the cause of the problem, but said on its status page at 10:26 a.m. ET/3:26 p.m. GMT that it was “continuing to investigate the current issue.”
