Our charitable organization could have lost thousands due to the delay of the Thames | Thames water

I work for a charitable organization providing affordable housing sheltered to the elderly. In January 2024, we started to renovate a building that was bequeathed We.

We paid water from Thames to connect a water supply in February 2024. It was not until November that He informed us that He would need the authorization of transport for London (TFL) to close part of the road.

Since then, there has been no progress. Thames Water blame TFL who, he says, continues to request additional information and requires 12 working days to answer when submitted.

The renovations are now complete but we cannot rent properties without water supply. The delay could be Cost of the charity up to £ 6,900 per month of income.

JS, London

You wrote to me for the first time in early March, 13 months after paying the installation. Naively, I hoped that a press opening, highlighting the financial blow of your charitable organization, could allow common sense to win on the process.

While I was going, TFL asked for another document from Thames Water which required 12 other working days to treat.

Thames Water told me that TFL was to blame for having several times asked for changes to its request for the road closure.

A spokesperson for Thames Water said: “We were committed to TFL to guarantee a date for the work to happen. We recognize how important this is for charity.”

TFL, meanwhile, blamed everything at Thames Water for submitting incomplete requests. His spokesperson said: “We worked with Thames Water to resolve a certain number of problems with his request, and we continue to manage this in accordance with the long-standing agreements concerning the authorizations and time ladders required for this work.”

The good news was that, after my contact, an installation date was agreed at the end of May. The bad news: it never happened. It seems that Thames Water had omitted to organize a traffic management plan. He also omitted to let you know that the works could not continue.

The company shone brilliantly that you should wait until August for a new appointment and have ignored my questions about remuneration.

Last month, a year and a half after paying the installation, the property was finally connected. You are now in negotiations on an appropriate payment of Thames Water.

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