Kevin Durant was restored to the Bitcoin Coinbase account after years

The star of the NBA, Kevin Durant, has regained access to his multitude of bitcoins, years after having locked himself from his Coinbase account.

“We obtained this repair. The full account account is complete,” the CEO of Coinbase said on Friday, Brian Armstrong in an article on social networks, responding to a tweet that during his account on the exchange of cryptocurrency.

The message comes only a few days after during and his agent Rich Kleiman joked the difficult situation of the CNBC match plan conference in Los Angeles.

“It’s just a process that we could not understand,” Kleiman said on Tuesday, referring to the Coinbase account recovery protocol. “But, Bitcoin continues to go up … So, I mean, it only took advantage of us.”

During bought Bitcoins on Coinbase in 2016, shortly after heard of the token several times during a dinner with his Golden Warriors teammates.

Bitcoin was negotiating between $ 360 and $ 1,000 in 2016, show the Coingecko data. Now digital assets are negotiated at around $ 116,000, according to the same cryptographic data provider.

During and his agent, who are investors in Coinbase Global and promote the company on their sports and entertainment conference site, did not disclose the size of the Bitcoin holdings of the basketball player on the trading platform.

The case sparked a broader discussion on Coinbase customer services, several users telling on social networks their difficulties in receiving the company’s assistance to find access to their accounts and solve other problems.

Their complaints are the latest calls for Coinbase to revise its support services. In May, Coinbase revealed that cybercriminals had welded some of its customer support agents abroad to disclose customer data. In 2021, Coinbase customers expressed their frustrations in front of the new company’s new telephone support line, an unsatisfied user telling CNBC when the service was “a joke”.

On Friday, Armstrong responded to the latest user concerns about the quality of company support services.

“We put a big goal on improving customer support at both ends – improve products if fewer people need support and providing a faster and better quality experience when you do it,” said Armstrong on an X Post.

Coinbase did not immediately respond to the CNBC request for additional comments on the measures it would be necessary to improve your customer service. Earlier this week, the company told CNBC that it provided a 24-hour assistance hotline for its users, in addition to providing self-assistance resources for basic troubleshooting.