Hello the patient secures $ 22.5 million for the conversational interstation solution

Hello Patient, a conversational AI company, has raised $ 22.5 million in series A financing, which it will use to evolve towards more health organizations and develop its product, he announced on Thursday.

The Startup based in Austin, Texas, is integrated into the management of practice and electronic health file systems. It offers autonomous voice and SMS agents to respond to calls and SMS of patients, to plan meetings, to sorting patients and to monitoring care. It operates in urgent care, primary care, mental health, veterinary care, meddspa and more. Company customers include revive Med Spa and Octave Health.

“The gateway to health care is broken. In the United States, calls and SMS of patients remain unanswered due to staff shortages and outdated call centers. e-mail. Cohen had previously directed the consumer product and growth at Carbon Health, a primary and urgent care provider.

The A series was led by Scale Venture Partners and included the participation of 8VC, Bling Capital, Max Ventures, Remus Capital and Firstlook Partners. In total, hello patient raised $ 30.2 million.

“We are looking for companies that solve real operational strangles in health care, and Hello patient addresses one of the largest – the challenges of communication between patients and providers,” said Jeremy Kaufmann, partner of Scale Venturers, in a press release. “Hello the patient stands out as the patient’s engagement platform defining the category, with an experienced team and an early traction of customers who prove that AI can resolve the access difference in health care.”

Funding will be used to evolve its product by “expanding integrations through the main practices management systems and strengthening compliance / security,” said Cohen. Hello Patient also invests in its marketing strategy by increasing business sales and integration capacity. Finally, he hires in the engineering, marketing and other services departments, added Cohen.

“Our immediate objective is simply to scale to support the overwhelming demand that we have had practice groups,” he said.

Funding comes at a time when around 42% of calls and SMS for patients are unanswered during the hours of presence, according to Hello Patient’s announcement. This is due to staff shortages and administrative charge in call centers.

The conversational AI has become an area of ​​interest in health capital funding. The other conversational AI companies include Abridge, Fabric Health and Hyro.a.

Photo: Guido Miath, Getty Images