An increasing number of hospitals, health systems and group practices say that clinical documentation fueled by artificial intelligence changes play. And they have the results to save the complaint.
The challenge
Reid Health, based in Richmond, in Indiana, is a health system that provides care in the center-east of Indiana and the Ohio west center, emphasizing the improvement of patients and providers. He saw something that many hospitals are confronted – burned care teams.
Primary and specialized doctors drowned in documents. Many spent two to three overtime per day finishing notes after the hours. This meant less time with the family and not enough time to rest and recharge.
“It was not only a question of being busy,” said CIO Muhammad Siddiqui. “It was wreaking havoc on their well-being and their satisfaction at work. We heard the frustration of the first hand. A doctor said that she felt” desperate and outdated “. Another was not sure that she could continue to do this in the long term.
“At Reid, we are all people who take care of people-and that includes our own team,” he continued. “We knew that we needed a solution to the problem that gave them time and perhaps even bringing joy to their work.”
PROPOSAL
Siddiqui did not continue the latest technological trend. He and his team just wanted something simple that could soften the burden of clinicians. For them, Ambient Genai technology has offered exactly that. The idea is powerful: let the doctors focus on their patients while the AI quietly captures the visit and writes the note.
“No more seizures during the appointments,” he said. “More to try to remember the details a few hours later. Just natural conversations turned into clinical notes, ready to revise and sign. It looked less like using a tool and more like recovering a piece of your day.
“What stood out is how it was aligning with our values,” he continued. “We focus on personal, human and lasting care. This technology did not concern speed, it was a question of helping doctors to feel connected again.”
Take up the challenge
Reid Health started small, launching a pilot with a few high volume specialties such as family medicine, cardiology and urgent care. From the first day, Siddiqui and his team brought clinicians into the process. Clinicians used a secure application that listened to visits and created a project note in a few minutes, In the electronic health file.
“The best part – it did not interrupt how they worked,” noted Siddiqui. “No additional steps. No clumsy technology in the room. Just normal patient conversations. Our technological and computer teams made everything was fluid and secure, and they continued to refine things according to real comments.
“The AI could even manage several languages and dialects, which really counts in our diversified community,” he continued. “He picked up the medical context and delivered clear and precise notes in English. Change management was a big problem for us. We did not just drop the technology and move away. We supported our teams at each stage of the process. A supplier said:” I was sold after a single patient. It was such relief. “”
RESULTS
“The impact was incredible,” enthusiasm Siddiqui. “We saw up to an 86% drop in the time it took to finish notes, which gives doctors for more time with their patients and less time to look at a screen. The documentation after opening hours dropped by 34%, which meant that many suppliers could finally return home and really unplug in the evening.
“The spouse of a supplier even said to me:” Thank you. My husband is at home for dinner “”, he added.
The turnaround of documentation improved by 87%, leading to faster communication of patients and a better feeling of control for clinicians. More than 90% said they wouldn’t want to go back to the old way to work.
Reid Health generated 105,000 tickets with 19 live specialties on the Genai Ambient. For the well-being and retention of clinicians, there was a decrease of 40 to 55% of professional exhaustion and a reduction of 34% of pajamas. In addition, there has been a reduction of 87% time to answer patient calls.
Advice for others
Start by focusing on people, advised Siddiqui.
“”It’s not just about technology, it’s about healing emotional pressure on caregivers, “he said.” The biggest return is not only faster notes. It’s seeing the doctors smile again. This makes families in return their evenings.
“Involve your clinicians from the start,” he said. “Let them help shape the deployment. Start with the areas that feel the most outdated and do not neglect change management. Support things. Choose a tool that fits into your system, not the one that requires you to change everything. This should work smoothly with your DSE, support your diversified community and you feel easy to use.
“For us, the ambient Genai has indeed changed the situation,” he concluded. “But more than that, that brought us back to our mission to take care of people in a way that feels human and real.”
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Healthcare It News is a publication of the Himss media.
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