Embrace a generative AI at the workplace

Generative artificial intelligence (AI) changes workplaces everywhere, and health care is not different. The application of artificial intelligence in business helps organizations to empower employees to work more effectively. At OSF Healthcare, managers find ways to use a generative AI to help mission partners (employees) to do their job better. Instead of replacing mission partners, AI is used to manage long tasks so that workers can focus on more significant parts of their work.

Why generative IA count

According to Melissa Knuth, Vice-President of Planning at OSF Healthcare, the generator is a precious tool for health care systems. “Non-profit health care systems have tight budgets and we are faced with labor shortages that could last another 10 years,” she explains. “Generative AI can help these challenges and reduce stress to our clinicians.”

The objective of the OSF is to train mission partners how to use AI at work to facilitate administrative workload, and not to take control of the roles of people. This approach helps employees focus on parts of their work for which they are trained, while AI manages regular tasks such as the organization of information.

Impact of artificial intelligence on jobs

Although some are worried about what jobs will replace, Osf sees it differently. In a clinical environment, it involves giving employees more time to focus on the human side of health care, the part that AI cannot replace. For example, AI tools can summarize large amounts of information, help write emails or reports and simplify processes.

These improvements save time and reduce stress, giving employees for more time for creative problems, patient care and collaboration. The generative AI can help manage complex work flows, improve communication and simplify routine tasks, make work days more efficient and satisfactory. By supporting employees in this way, AI in business becomes a tool that allows teams to focus on their strengths and skills, at the origin of innovation and the improvement of work experience.

AI training for employees

Osf thinks that the key to success with AI is to educate everyone. The organization has created a training program to teach all mission partners the bases of generative AI. Knuth says this is important because understanding tools helps reduce fears about replacing jobs.

“We want our mission partners to feel confident to talk about AI with patients and the community,” she said. “We also help them see that AI is there to help them, not to replace the work they do.”

The training, created with the help of the medical visualization team of the OSF Innovation, uses short videos, interactive tools and text to keep the lessons interesting. The first course, learning to know the generative AI, focused on building basic knowledge and the softening of fears. Until now, 80% of the workforce has completed the training and most have said that the content was relevant to their work.

Make AI easy to use

The OSF also deploys tools to make AI more accessible. An example is Microsoft Copilot, an AI tool integrated into the partners of the Microsoft Products Mission used. OSF Innovation has also developed a crowdsourcing application where employees can share advice on writing instructions and invites to AI tools.

By putting these tools in familiar platforms such as Microsoft teams, OSF allows employees to start more easily with AI. These tools can help everything, from the summary of complex information to writing emails.

OSF plans to rely on its AI education program with new courses and tools. Managers also form mission partners on how to dismiss the results of the AI ​​to avoid disseminating incorrect information, as well as helping mission partners to understand what type of information is appropriate to put in a generative AI tool.

Knuth compares this change at the first days of the Internet or E-mail. “It looks like a moment of transformation,” she says. “In a year, we do not imagine how we worked without him.”