I used booking.com to book a bed in Hopils Safestay Holland Park During a trip to London this month. Arrival At midnight, I discovered crawling bedbugs on the mattress, pillow and the walls. The staff moved me to another building, which was also infested. I spent the waking night at the reception.
The exhaustion forced me to take a dawn train, costing a new ticket and my independent costs because I could not work. I also had to buy new clothes and do several washing cycles to avoid bringing the infestation with me.
My expenses came to £ 265. Since then, I have read dozens of comments on the revision websites reporting bedbugs in the same hostel and similar complaints concerning three of the other five inns UK SAFFESTAY.
After submitting an official report, Kensington and Chelsea Council applied an antiparasitic control treatment. The inn manager offered compensation of £ 250, but I’m still waiting, while Booking.com did not respond to my complaint. There were other guests in my infested room without any measure. He seems a systemic failure of Safety and business responsibility.
MF, Exeter
There are graphic reports on revision websites dating back to 2022, including guests who stayed at the Holland Park inn before and after. Accommodation providers are legally required to ensure that the rooms are safe and hygienic, which means that infestations must be treated as soon as they are discovered.
I asked Safestay why insects, clearly visible when you arrived, had not been spotted by household interview. He insists that daily inspections are carried out and an antiparasitic fighting company deals with epidemics.
“We apologize,” he said. “Once informed, we have scheduled treatment and the affected rooms were blocked. Environmental health visited and is satisfied with actions. ”
I asked Booking.com why, given the importance of the problem, he had not quickly answered your complaint. This did not respond, but immediately made a refund and suspended the hostel of its platform. He says: “We contacted the partner to ensure that the problem is quickly solved.”
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