AA Assion dropped me after a collision – and I wanted nearly £ 1,000 to make my car | Conduct
When my rear bumper was torn off after a collision with a post, the AA directed me to its accident assistance service. I was told that my vehicle would be recovered immediately and evaluated for repairs the following working day, and that The service provided the affair with my insurer. I was also promised a courtesy car.
My car was storage this weekend. Four days later, he still had not arrived at the designated garage. He finally arrived on the day Five, and I was informed that it would take up to four days to assess. The courtesy car never occurred and I found that my insurer had not been contacted.
I lost confidence in the service and asked me to pick up my car and I was told that it would cost £ 991.71 in cancellation fees, including £ 254.50 For storage during the weekend.
I organized a repair myself which came to £ 1,200, but marginally more than the bill of the accident accident for having spoiled me.
RB, York
The accident aid leaflet is unambiguous. He promises a quick repair, a courtesy car and a hassle without hassle and without cost of insurance complaints. You have not received any of these elements.
The storage costs for which you were billed are astronomical and inflated by the delay in the withdrawal of your car in the garage on Monday. Online research suggests that average storage costs for a car are between £ 20 and £ 45 per week.
When I questioned them, the AA decided that he had made a mistake. The storage fees of £ 254.50, now claims, is the cost of transferring your car to the garage, and that the cost of its weekend stay, also billed as storage, was only £ 76. He agreed to reimburse you the larger amount and the administration fees of £ 150.
As for delays, the AA argument is that “these things can happen”. The courtesy car, he says, is only granted when the insurer agrees to pay, and the insurer is only contacted when the car arrived at the repair garage (four days later in your business). None of these warnings are mentioned in terms and conditions.
The AA insists on the fact that it does not take costs from repairers or storage suppliers, and that it is funded by “combining a certain number of services together [for] our insurance customers and members of the breakdown ”.
AA Assist accident says: “When the customer chose to withdraw from the complaint, we triggered the cancellation process, the customer of which was advised during the initial call.
“We recognize that the incorrectly detailed invoice caused confusion and, during the exam, we agreed to reimburse the customer for this error.”
You now use the Ombudsman financial service because you think you are still out of the pocket.
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