Barclays sent me to Wild Goose Chase trying to close the sick mom’s account | Barclays

My mother received a diagnosis of dementia a few years after having moved to the United Kingdom from continental Europe to work.

We tried many avenues: she lived with a friend for a while, but it had to end after discovering that he sexually abused her; She lived with me, but it became impossible because her illness led her to become abusive. Finally, we transferred her to her native country where she has a house and employed a care worker.

This arrangement broke down when my mother invited a foreigner to move in with her and refused to leave the care worker or anyone in the house. The man operated it financially then disappeared.

She suffer A mental collapse and, after having tried several times to set fire to the house, she had to be cut. She’s now in a care center in his country of origin. I was appointed her legal tutor by a court where she lives now.

I needed to close the Barclays account that she opened when she moved here because she no longer lives in the United Kingdom and is therefore no longer eligible for banking service.

However, since April, I find it difficult to have the feeling of bank staff on the documents they need to prove my legal guardianship. I was variously informed that they simply needed the order of the original court, that they need a translation of the court order by a recommended service which cost me £ 650that they needed a certified translation and an apostille (an official verification of a foreign language document) of the court order.

I paid £ 150 to the translation service to have the certified translation and I returned to my homeland to obtain an apostille of the original document from a notary, to be informed that it was in fact the translation which required an apostille.

No notary would check a foreigner– Translation of the language. Things became more troubled and more troubled and I ended up crying in the branch.

After weeks of pleading, I was finally given a list of documents that Barclays “could” accept, but it is ambiguous and I am petrified to have the bad documents again. Please help.

Named name

I decided to publish the story of your mother’s painful decrease in detail to emphasize how vital this closure is and how the agonization of the Blithe Escluse of Barclays personnel was for you. However, I hid the name of your native country to minimize the chances that your mother is identified.

The legal supervision orders issued by foreign courts cannot be rare and this defies the conviction that Barclays does not seem to have any processes to deal with it. Not only did Barclays’ staff seemed to invent as they were silent, but they were silent for days after obeying their last whim, forcing you to continue progress. There was none.

It took the prospect of a title to cause a clear set of Barclays instructions plus a goodwill payment of £ 150 for distress. He says he now has the documents he needs to close the account. A spokesperson said: “We are really sorry for the service [the customer’s daughter] experienced. We should have clearly explained the additional steps required. »»

Account problems in the United Kingdom too

The closure of someone who has lost mental capacity can also prove to be pursuing wild goose for British nationals, as Lc Oxfordshire found.

LC’s husband has an Alzheimer’s disease and lives in a care home. LC recorded a sustainable proxy, allowing her to manage her business, and in April, she wrote to their bank, Halifax, to ask her if she could merge the personal account she has with another bank with the couple’s joint halifax account.

“I have to reduce the number of banks and accounts I am responsible for,” she writes.

Halifax insisted that the joint account should be in its sole name before the merger can occur and that her husband should sign a form to authorize the deletion of his name. “He can no longer sign his name and even if he could, he would not understand what he signed,” she wrote.

LC phoned to explain and was said to visit a branch. The branch staff could not help, a letter turned out to be unsuccessful, just like a second and a third.

When I questioned his conduct, Halifax admitted that he had given incorrect advice on the switch’s requirements. This has now allowed him to merge and paid £ 350 compensation.

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